(This is a LIVE VIRTUAL event. Access to a recording will not be available.)
Pricing
Non-Members: $50
NYMHCA Members: $40
NYMHCA Student Members: Free
Student Members do not qualify for continuing education credit.
Continuing Education Credits
NYS LMHCs: 2.0 CE hours
NYS LMSWs and LCSWs: 2.0 CE hours
NYS LMFTs: 2.0 CE hours
NYS LCATs: 2.0 CE hours
NYS Licensed Psychologists: 2.0 Contact hours
NYS OASAS Credentials Renewal: 2.0 CE hours
NBCC Credit: 2.0 CE hours
Presented by
Suzette Fagan, PhD, LCSW
This workshop examines how mental health clinicians can design and deliver telehealth services through an equity-driven lens that addresses structural barriers to care while maintaining ethical and clinical integrity. Participants will explore the distinction between service availability and true access, with attention to the ways transportation, scheduling, stigma, cultural mismatch, and insurance limitations disproportionately impact marginalized populations.
The presentation will review evidence-informed principles for using telehealth as an intervention to improve engagement, reduce no-show rates, and support continuity of care. Attendees will learn how community-embedded access points, such as schools, faith-adjacent spaces, and trusted community organizations, can ethically support client engagement without creating dual-relationship concerns.
Clinical case examples will illustrate culturally responsive, client-centered approaches to integrating spirituality when clinically appropriate and client-led, while maintaining professional boundaries and documentation standards. The workshop emphasizes practical strategies clinicians can apply across settings to enhance access, engagement, and outcomes for underserved populations.
Learning Objectives
As a result of attending this course, learners will be able to:
- Identify structural and systemic barriers that limit equitable access to mental health services in traditional and telehealth settings.
- Differentiate between service availability and true access within distance mental health service delivery.
- Apply equity-driven principles to the design and delivery of telehealth services while maintaining ethical and professional standards.
About Dr. Fagan
Dr. Suzette Fagan, LCSW, PhD, is a licensed clinical social worker, school social worker, and the Founder and Clinical Director of Door2Door Therapy, a multi-state telehealth practice focused on equity-driven, insurance-inclusive mental health care. She brings extensive experience in clinical practice, school-based mental health, and community engagement, with a professional focus on improving access to care for underserved and marginalized populations.
Dr. Fagan's work emphasizes culturally responsive, trauma-informed approaches to mental health treatment, with particular attention to ethical telehealth delivery, community-embedded care models, and the integration of spirituality when clinically appropriate and client-led. She has provided professional trainings and workshops to clinicians, educators, and community leaders on topics including mental health equity, trauma-informed practice, youth mental health, and faith-responsive clinical care.
In addition to her clinical work, Dr. Fagan serves in public education and community-based settings, where she supports children, families, and systems navigating complex social and emotional needs. Her professional approach bridges evidence-informed practice with real-world application, equipping clinicians with practical strategies to enhance engagement, retention, and outcomes in diverse care settings.